Shipping costs are non-refundable.ĭepending on where you live, the time it may take for your exchanged product to reach you, may vary. You will be responsible for paying for your own shipping costs for returning your item. To return your product, you should mail your product to: 215 Spadina Ave., 100, Toronto ON M5T 2C7, Canada If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. Once the returned item is received, a gift certificate will be mailed to you. If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Return shipping Costs will be covered in full by the customer. If you need to exchange it for the same item, send us an email and send your item to: 215 Spadina Ave., 100, Toronto ON M5T 2C7, Canada. We only replace items if they are defective or damaged. Only regular priced items may be refunded, unfortunately sale items cannot be refunded. If you’ve done all of this and you still have not received your refund yet, please contact us items (if applicable) There is often some processing time before a refund is posted. Then contact your credit card company, it may take some time before your refund is officially posted. If you haven’t received a refund yet, first check your bank account again. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. To complete your return, we require a receipt or proof of purchase. Any returns or exchanges are also offered in-store at 215 Spadina Ave., Toronto. In any case of a non-defective return, shipping costs will be covered in full by the customer. If you wish to return an item that is not defective, it must still be factory sealed and in its original condition. Secondary copies sent out will be opened and inspected before being re-shipped to guarantee a non defective replacement. It must also be in the original packaging. To be eligible for a return, your item must be unused and in the same condition that you received it. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. WE DO NOT OFFER RETURNS OR REFUNDS for items that package-forwarding companies fail to deliver to you.Our policy lasts 30 days. Once delivered to that address by the USPS or UPS, WE ARE NO LONGER RESPONSIBLE FOR THE PACKAGE and you assume all risk for the remainder of the delivery. ![]() If you are outside the United States and decide to order from us using a package-forwarding company, we only guarantee delivery to the shipping address you've provided. We do not recommend package-forwarding companies.We hope to offer international shipping in 2022. Unfortunately at the moment, we do not ship internationally.We ship all vinyl with the WHIPLASH V03 mailer considered by many the best vinyl record mailers in the world.Those records are flagged, set aside, and are only offered as damaged in our shop. We inspect every record when it arrives checking for any damage like bent corners, seam splits, and creases.Our goal is to always be as good as the very best, so we've invested a lot into the process.Īll vinyl records we sell are brand new and factory-sealed. As vinyl collectors ourselves, we're very concerned with the way that our favorite online record stores ship vinyl.
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